在人们生活中经常会发生一些事情，比如消费利益受损、正常生活和工作受到干扰等令人伤脑筋的事情，有时写封投诉信不失为一个解决的办法。诉信通常包括以下几个方面的内容:说明投诉的事件并表示遗憾；实事求是地去阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果;提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。
1.写作要点:“三步走”
首段:自我介绍，引出投诉内容
主体:展开说明投诉原因、具体理由或后果
提出改进建议或措施
尾段:期盼满意答复，表示感谢
2.注意事项
写投诉信时语气要冷静、郑重、克制，不必过于礼貌，但也要就事论事，不能进行人身攻击。同在描述问题时尽量采用被动句式，使描述更加客观合理。
3.万能句型
(1) I write this letter to you to make some complaints about
(2) I am writing to express my concern/ dissatisfaction/ disappointment about
(3) I am writing to draw your attention to a number of defects in your service and organization.4)
(4) 1 would be pleased i you would cay out a full investigatioin into my concerns and provide a response in accordance with the complaint procedure.
(5) 1 would be grateful if my problem receives due/immediate attention.
4.闪光词汇及词组
arrangement n.安排
inconsiderate behavior不体贴他人的行为
hold parties举办派对
assignment作业，任务
be free from免受....
distraction n.分心，干扰
complain v.抱怨
defect n.缺点，缺陷
switch off 关掉，切断
Charge n.充电，控告，管理
Flicker v.闪烁
full refund全额退款
5.范文赏析
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/ She had parties in the room and sometimes borrows your things without asking you. Write a letter to the accommodation officer at the college:
1) asking for a new room next term
2) stating that you would prefer a single room and3) explaining your reasons
You should write about 100 words.
Do not sign your own name at the end the letter.Use “Li Ming”instead.
Do not write the address (10 points)
Dear Sir or Madam,
I am wing to inform you that I wish to move into a new room next term.I would prefer a single room, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate's inconsiderate behaviors. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. In addition, he sometimes borrows my things without asking me. In these circumstances, I find it difficult to concentrate on my studies. Thus, I am falling behind in my assignments.
I am sure you will agree that the only solution is to move into a room of my own, where I will be free from such distractions Therefore, I would be grateful if you could find a single room for me.
Sincerely yours ,
Li Ming
译文:
尊敬的女士或先生:
此信的目的是想告知您我希望下学期能搬到一间新宿舍。我想要一个单间，因为我发现与他人合住并不方便。
我必须解释一下我对当前住宿安排不满意的原因是我舍友不顾及他人的行为。一方面，总有他的朋友来拜访他。另一方面，他经常举办嘈杂的派对。此外，他有时未经许可就借用我的东西。故而我很难集中精力学习，学习进度已经落后了。
我相信您会同意此事的唯一解决办法就是搬进一个单间，在那里我肯定会远离这些干扰。因此，如果您能为我安排一个单间，我会感激万分。
您诚挚的，
李明
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